{"id":9469,"date":"2026-06-30T19:19:32","date_gmt":"2026-06-30T19:19:32","guid":{"rendered":"https:\/\/foots66-il.com\/?page_id=9469"},"modified":"2026-07-14T22:02:01","modified_gmt":"2026-07-14T22:02:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/foots66-il.com\/ar\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9469\" class=\"elementor elementor-9469\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3572d10 e-flex e-con-boxed e-con e-parent\" data-id=\"3572d10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c56bf39 elementor-widget elementor-widget-html\" data-id=\"c56bf39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-page-title page-title  page-title-default title-size-small title-design-default color-scheme-dark\" style=\"\">\r\n  <div class=\"container\">\r\n    <h1 class=\"entry-title title\">FAQ<\/h1>\r\n    <nav class=\"wd-breadcrumbs\"><span typeof=\"v:Breadcrumb\"><a href=\"https:\/\/foots66-il.com\/ar\/\" rel=\"v:url\" property=\"v:title\">Home<\/a><\/span><span class=\"wd-delimiter\"><\/span><span class=\"wd-last\">FAQ<\/span><\/nav>\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbc0e30 elementor-widget elementor-widget-html\" data-id=\"bbc0e30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"f66-about\">\n  <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.5.1\/css\/all.min.css\">\n  <style>\n    .f66-about {\n      max-width: 900px;\n      margin: 0 auto;\n      padding: 60px 24px;\n      font-family: 'Cairo', sans-serif;\n      color: #2b2b2b;\n    }\n    .f66-about * { box-sizing: border-box; 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text-decoration: none; }\n    .f66-faq-a a:hover { text-decoration: underline; }\n\n    .f66-legal {\n      background: #f7f7f7;\n      border: 1px solid #e5e5e5;\n      border-radius: 16px;\n      padding: 36px 30px;\n      display: grid;\n      grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n      gap: 24px;\n      margin-top: 50px;\n    }\n    .f66-legal h3 {\n      grid-column: 1 \/ -1;\n      color: #1a1a1a;\n      font-size: 19px;\n      margin: 0 0 4px;\n      border-bottom: 1px solid #ddd;\n      padding-bottom: 14px;\n    }\n    .f66-legal-item {\n      display: flex;\n      align-items: flex-start;\n      gap: 12px;\n    }\n    .f66-legal-item .ic {\n      width: 38px;\n      height: 38px;\n      flex: 0 0 38px;\n      border-radius: 10px;\n      background: rgba(194,39,45,0.12);\n      display: flex;\n      align-items: center;\n      justify-content: center;\n      color: #ec6604;\n      font-size: 16px;\n    }\n    .f66-legal-item .label {\n      font-size: 12px;\n      color: #999;\n      text-transform: uppercase;\n      letter-spacing: 1px;\n      margin-bottom: 3px;\n    }\n    .f66-legal-item .value {\n      font-size: 15px;\n      color: #2b2b2b;\n      line-height: 1.5;\n    }\n    .f66-legal-item a {\n      color: #2b2b2b;\n      text-decoration: none;\n    }\n    .f66-legal-item a:hover { color: #ec6604; }\n\n    @media (max-width: 600px) {\n      .f66-title { font-size: 30px; }\n    }\n  <\/style>\n\n  <span class=\"f66-eyebrow\">FAQ<\/span>\n  <h2 class=\"f66-title\">Frequently Asked <span>Questions<\/span><\/h2>\n  <p class=\"f66-subtitle\">\n    Got a question about ordering, shipping, or returns? Here are the answers to what our\n    customers ask us most.\n  <\/p>\n\n  <div class=\"f66-faq-group\">\n    <h3><i class=\"fa-solid fa-bag-shopping\"><\/i> Orders & Payment<\/h3>\n\n    <div class=\"f66-faq-item\">\n      <button class=\"f66-faq-q\">What payment methods do you accept? <i class=\"fa-solid fa-chevron-down chev\"><\/i><\/button>\n      <div class=\"f66-faq-a\"><p>We accept all major credit and debit cards through Stripe, a secure, PCI-compliant payment processor. We do not store your full card details on our servers.<\/p><\/div>\n    <\/div>\n\n    <div class=\"f66-faq-item\">\n      <button class=\"f66-faq-q\">How long does it take to process my order? <i class=\"fa-solid fa-chevron-down chev\"><\/i><\/button>\n      <div class=\"f66-faq-a\"><p>We process all orders within 1&ndash;2 business days after payment confirmation. Orders placed on Fridays or Saturdays begin processing on Sunday.<\/p><\/div>\n    <\/div>\n\n    <div class=\"f66-faq-item\">\n      <button class=\"f66-faq-q\">Can I change or cancel my order after placing it? <i class=\"fa-solid fa-chevron-down chev\"><\/i><\/button>\n      <div class=\"f66-faq-a\"><p>If your order hasn't shipped yet, contact us as soon as possible at <a href=\"mailto:info@foots66-il.com\">info@foots66-il.com<\/a> and we'll do our best to update or cancel it before dispatch.<\/p><\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"f66-faq-group\">\n    <h3><i class=\"fa-solid fa-truck-fast\"><\/i> Shipping & Delivery<\/h3>\n\n    <div class=\"f66-faq-item\">\n      <button class=\"f66-faq-q\">Do you ship internationally? <i class=\"fa-solid fa-chevron-down chev\"><\/i><\/button>\n      <div class=\"f66-faq-a\"><p>Yes, we ship worldwide. Domestic delivery takes 2&ndash;5 business days, and international delivery takes 5&ndash;12 business days depending on the destination and customs clearance.<\/p><\/div>\n    <\/div>\n\n    <div class=\"f66-faq-item\">\n      <button class=\"f66-faq-q\">How can I track my order? <i class=\"fa-solid fa-chevron-down chev\"><\/i><\/button>\n      <div class=\"f66-faq-a\"><p>Once your order ships, you'll receive a tracking number by email so you can follow your delivery. For more details, see our <a href=\"\/ar\/shipping-policy\/\">Shipping Policy<\/a>.<\/p><\/div>\n    <\/div>\n\n    <div class=\"f66-faq-item\">\n      <button class=\"f66-faq-q\">What if I entered the wrong shipping address? <i class=\"fa-solid fa-chevron-down chev\"><\/i><\/button>\n      <div class=\"f66-faq-a\"><p>Please contact us immediately at <a href=\"mailto:shipping@foots66-il.com\">shipping@foots66-il.com<\/a>. We can update the address only before the order is dispatched &mdash; we are not responsible for delays or losses caused by incorrect address information.<\/p><\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"f66-faq-group\">\n    <h3><i class=\"fa-solid fa-rotate-left\"><\/i> Returns & Refunds<\/h3>\n\n    <div class=\"f66-faq-item\">\n      <button class=\"f66-faq-q\">What is your return policy? <i class=\"fa-solid fa-chevron-down chev\"><\/i><\/button>\n      <div class=\"f66-faq-a\"><p>You can return any item within 14 days of receiving it, provided it's unused and in its original packaging. Full details are available on our <a href=\"\/ar\/refund-policy\/\">Refund Policy<\/a> page.<\/p><\/div>\n    <\/div>\n\n    <div class=\"f66-faq-item\">\n      <button class=\"f66-faq-q\">How do I start a return? <i class=\"fa-solid fa-chevron-down chev\"><\/i><\/button>\n      <div class=\"f66-faq-a\"><p>Email us at <a href=\"mailto:info@foots66-il.com\">info@foots66-il.com<\/a> with your proof of purchase, name, and address. We aim to process refunds the same day we receive your return.<\/p><\/div>\n    <\/div>\n\n    <div class=\"f66-faq-item\">\n      <button class=\"f66-faq-q\">What if my item arrives faulty? <i class=\"fa-solid fa-chevron-down chev\"><\/i><\/button>\n      <div class=\"f66-faq-a\"><p>Faulty items can be returned with valid proof of purchase for a refund or exchange. See our <a href=\"\/ar\/refund-policy\/\">Refund Policy<\/a> for full details.<\/p><\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"f66-faq-group\">\n    <h3><i class=\"fa-solid fa-shoe-prints\"><\/i> Products & Sizing<\/h3>\n\n    <div class=\"f66-faq-item\">\n      <button class=\"f66-faq-q\">How do I choose the right size? <i class=\"fa-solid fa-chevron-down chev\"><\/i><\/button>\n      <div class=\"f66-faq-a\"><p>Each product page lists available sizes with live stock availability. If you're unsure, contact us at <a href=\"mailto:info@foots66-il.com\">info@foots66-il.com<\/a> and our team will help you choose.<\/p><\/div>\n    <\/div>\n\n    <div class=\"f66-faq-item\">\n      <button class=\"f66-faq-q\">Are your shoes and accessories waterproof? <i class=\"fa-solid fa-chevron-down chev\"><\/i><\/button>\n      <div class=\"f66-faq-a\"><p>Unless stated otherwise in the product description, our footwear and accessories are not waterproof.<\/p><\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"f66-legal\">\n    <h3>Still Have a Question?<\/h3>\n\n    <div class=\"f66-legal-item\">\n      <div class=\"ic\"><i class=\"fa-solid fa-envelope\"><\/i><\/div>\n      <div>\n        <div class=\"label\">General Enquiries<\/div>\n        <div class=\"value\"><a href=\"mailto:info@foots66-il.com\">info@foots66-il.com<\/a><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"f66-legal-item\">\n      <div class=\"ic\"><i class=\"fa-solid fa-phone\"><\/i><\/div>\n      <div>\n        <div class=\"label\">Phone<\/div>\n        <div class=\"value\"><a href=\"tel:+447719623228\">+44 7719 623228<\/a><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"f66-legal-item\">\n      <div class=\"ic\"><i class=\"fa-solid fa-clock\"><\/i><\/div>\n      <div>\n        <div class=\"label\">Business Hours<\/div>\n        <div class=\"value\">Sun &ndash; Thu, 9:00 AM &ndash; 6:00 PM (GMT+3)<\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <script>\n    document.querySelectorAll('.f66-faq-q').forEach(function (btn) {\n      btn.addEventListener('click', function () {\n        btn.closest('.f66-faq-item').classList.toggle('open');\n      });\n    });\n  <\/script>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ HomeFAQ FAQ Frequently Asked Questions Got a question about ordering, shipping, or returns? 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