FAQ

FAQ

Frequently Asked Questions

Got a question about ordering, shipping, or returns? Here are the answers to what our customers ask us most.

Orders & Payment

We accept all major credit and debit cards through Stripe, a secure, PCI-compliant payment processor. We do not store your full card details on our servers.

We process all orders within 1–2 business days after payment confirmation. Orders placed on Fridays or Saturdays begin processing on Sunday.

If your order hasn't shipped yet, contact us as soon as possible at info@foots66-il.com and we'll do our best to update or cancel it before dispatch.

Shipping & Delivery

Yes, we ship worldwide. Domestic delivery takes 2–5 business days, and international delivery takes 5–12 business days depending on the destination and customs clearance.

Once your order ships, you'll receive a tracking number by email so you can follow your delivery. For more details, see our Shipping Policy.

Please contact us immediately at shipping@foots66-il.com. We can update the address only before the order is dispatched — we are not responsible for delays or losses caused by incorrect address information.

Returns & Refunds

You can return any item within 14 days of receiving it, provided it's unused and in its original packaging. Full details are available on our Refund Policy page.

Email us at info@foots66-il.com with your proof of purchase, name, and address. We aim to process refunds the same day we receive your return.

Faulty items can be returned with valid proof of purchase for a refund or exchange. See our Refund Policy for full details.

Products & Sizing

Each product page lists available sizes with live stock availability. If you're unsure, contact us at info@foots66-il.com and our team will help you choose.

Unless stated otherwise in the product description, our footwear and accessories are not waterproof.